Shipping & Returns Summary

Processing and delivery times

We always aim to process and ship your order within 2-3 business days, excluding weekends and public holidays.

Please be aware that we cannot influence delays caused by shipping couriers.

Checking of products upon receipt

Please check your products upon receipt for defects and inform us at within 7 days.

We are not responsible for any damages breakages that occur while using with the products. Manufacturing faults will be referred to the manufacturer for assessment.

Please be aware that sizing differences as outlined above or grain issues are not considered defects as they are natural.

The parcels I received are damaged − what to do?

It is the customers responsibility to check goods on arrival to ensure no damages have occurred during delivery. Open the parcels while the driver, who delivered the parcels, is next to you. If there is anything damaged or missing refuse the parcel and contact us at immediately in order to be able to make a claim to the courier in time. If claims are made beyond the outlined dates we may not able to accommodate as all couriers have deadlines for damage claims.

How to return a product if I don’t like it?

Goods have to be returned at buyers cost within 7 days of receipt in original packaging otherwise we are not able to accept your return.

For international orders that are cancelled or returned due to reasons beyond our control, we are not liable to reimburse any exchange rate losses or third party fees and charges incurred.

Please inform us in writing if you wish to return a product.

Taxes and Duties

The receiver/customer is responsible to take care of potential import duties or taxes in the receiving country.